Privacy Policy

Samad Skill Development Private Limited (“SSDPL”, “we”, “our”, “us”) explains in this Privacy Policy how we collect, use, disclose, retain, and safeguard information when you use our websites, apps, and services (the “Services”). By using the Services, you agree to this Policy and our Terms. If you do not agree, please discontinue use of the Services.

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Who We Are

Controller / Data Fiduciary: Samad Skill Development Private Limited
Address: 37, Wisma Samad, Dr. Abdul Kalam Street, Gomathipuram 8th Main Road, Madurai 625020, Tamil Nadu, India
Email: info@samadskills.com · Phone: +91-452-4522229

Scope & Definitions

This Policy applies to personal data processed by SSDPL in connection with the Services. Under India’s Digital Personal Data Protection Act, 2023 (“DPDP”), SSDPL acts as a Data Fiduciary for most processing. Vendors who process data for us act as Data Processors. “Controller/Processor” follow GDPR/UK GDPR usage.

Collection Notices

We provide purpose-specific notices at or before the point of collection (e.g., sign-up, assessments, payments, certificate issuance). Notices state the purpose, key data items, and link to this Policy. Where consent is the basis, you may withdraw consent at any time (effects are prospective).

Information We Collect

• Account & identity: name, email, phone; optional profile fields you add.
• Learning & credentials: enrollments, progress, assessments, certificates, outcomes/grades, attendance.
• Transactions: orders, invoices/receipts, payment references (card/bank data stays with PCI-compliant gateways).
• Communications: emails, forms, support tickets, surveys, testimonials.
• Device & usage: IP, device/browser type, locale, cookie IDs, pages, events, diagnostics, crash logs.
• Integrations: data from third-party sign-in, employer/institutional sponsorship, or registered Consent Managers.
• KYC/eligibility (if required): limited attributes or documents via vetted verification vendors.

How We Use Information

• Operate, maintain, and personalize the learning experience and your account.
• Process enrollments, payments, certificates; provide support; prevent fraud/abuse.
• Improve content and Services (analytics, quality, research, testing).
• Send service communications (e.g., transactional emails, policy updates). With consent or as permitted, send marketing about courses/events (opt out any time).
• Comply with law and enforce terms.

Legal Bases (GDPR/UK)

For EEA/UK users: contract necessity; legitimate interests (security, improvement, relevance); legal obligation; and consent (e.g., certain marketing/cookies). You may withdraw consent at any time.

How We Share Information

• Vendors/Processors (hosting, analytics, communications, payment, verification) under contract.
• Partners/Institutions/Employers where your access is sponsored/integrated (e.g., progress/completion).
• Legal/Safety to comply with law, lawful requests, and protect rights/security.
• Business transfers in merger, acquisition, or restructuring (with safeguards).
• No sale of personal data. We do not sell personal data, nor share it for cross-context behavioral advertising as defined in some US laws; ad cookies can be controlled via settings.

Cookies & Similar Technologies

We use essential, functional (preferences), analytics, and (where enabled) marketing/advertising cookies or pixels. You can manage non-essential categories any time via our Cookie Preferences page and through your browser. Disabling certain cookies may affect features.

Signals: If your browser sends a “Do Not Track” or similar signal, we treat it as an opt-out of non-essential cookies to the extent technically feasible and supported by our tools.

Data Retention

We retain personal data for as long as necessary for stated purposes, to comply with law, or resolve disputes.

Security

We use administrative, technical, and physical safeguards (access controls, encryption in transit, hardening, monitoring). No method is perfect—use strong, unique passwords and protect your credentials.

Your Rights (India — DPDP 2023)

As a Data Principal, you may:

• Access information about personal data we process and a processing summary.
• Correction & Erasure of inaccurate or no-longer-necessary data (subject to legal limits).
• Consent Withdrawal where processing is based on consent (prospective effect).
• Grievance Redressal via our Grievance Officer (see Contact).
• Nomination of an individual to exercise rights in case of death or incapacity.

How to submit a request: email grievance@samadskills.com with subject “DPDP Request”, include your registered email/phone, request type, and proof of identity if asked. We aim to respond within statutory timelines. If unsatisfied, you may escalate per DPDP rules, including to the Data Protection Board of India when operationalized.

Consent Managers: Where supported, you may manage consent via a registered Consent Manager. We will honor verified requests received that way.

Your Rights (EEA/UK)

For EEA/UK users: access, rectification, erasure, restriction, portability, and objection (including to profiling based on legitimate interests). You may complain to your Supervisory Authority. Where we rely on consent, you may withdraw it any time.

US State Disclosures

For residents of certain US states with privacy laws (e.g., CA/VA/CO/CT/UT): you may have rights to access, delete, correct, portability, and opt-out of targeted advertising, sale, or profiling. We do not sell personal data. Opt-outs for advertising cookies can be exercised via cookie settings and your browser.

International Transfers

We may process data in locations outside your country. Where required, we implement appropriate safeguards (e.g., contractual commitments) to protect your data during transfers.

Automated Decisions & Profiling

We do not make solely automated decisions that produce legal or similarly significant effects about you. We may use limited profiling (e.g., course recommendations). Adjust marketing preferences or contact us to request review.

Children’s Data

In India, a “child” is under 18. Our Services are intended for adults and older teens under appropriate guardian oversight. If you believe a child provided data without required consent, contact us and we will act promptly.

Changes to this Policy

We may update this Policy for operational, legal, or regulatory reasons. We will post updates here and revise the “Effective” date; material changes may be notified via email or in-product messages.

Contact & Grievance Redressal

General queries: info@samadskills.com · +91-452-4522229

Grievance Officer (India)
Name: Grievance Officer
Email: grievance@samadskills.com
Phone: +91-452-4522229
Address: 37, Wisma Samad, Dr. Abdul Kalam Street, Gomathipuram 8th Main Road, Madurai 625020, Tamil Nadu, India

To submit rights requests or grievances, write to the Grievance Officer with sufficient details to identify your account. We will acknowledge and respond within applicable timelines.

This Policy is informational and not legal advice. If your institution or employer sponsors your access, its terms/notices may also apply.